Zero Tolerance

 

Image of a woman holding her hand in a stop motion

We expect all interactions between patients and staff to be courteous and respectful, and would ask all patients to be co-operative in this respect.

Our practice supports the NHS Zero Tolerance Campaign which aims to stamp out violence and verbal abuse.

Any patient who behaves in a threatening, abusive or violent way towards anyone at Bramley Avenue Surgery – whether a member of our staff or a member of the public – will be dealt with immediately. This may result in the patient’s removal from our practice list and possibly prosecution.